Hire terms and conditions
Hiring services currently only available in Australia. We are based in Melbourne however can ship out dresses interstate with an additional shipping fee. Unfortunately we cannot hire out props and tea sets interstate due to logistics and packaging reasons.
Hire period is for 4 - 7 days. Items can be picked up/returned to our studio location.
Security bonds will be applicable for all items hired which will be refundable upon return of items provided they are in the same condition prior to use. Bond costs vary depending on number of items hired and which items are hired.
Any signs of food/drinks staining that cannot be removed or tears/rips in garment that cannot be repaired may result in full or partial loss of bond.
Please return all packaging with hire items as well including bubble wrap and boxes otherwise a deduction in the bond may result.
All hired dresses are cleaned between clients and price is inclusive of cleaning costs.
Deposits and payments
A 50% non refundable deposit is due within 14 days of placing the order to secure the items for your dates.
The remaining 50% is due 2 weeks prior to your event.
Items cannot be removed from an order within two weeks of the event date
Minimum spend per hire order is $50. This can include items for sale.
Loss or damage
Please do all you can to prevent the items from getting lost, stolen or damaged. In an unfortunate event one of the above occurs, Chinese Tea Ceremonies will deduct an amount from your bond to cover the replacement cost. If the replacement cost exceeds the bond amount, the customer may be sent an invoice for the remaining replacement cost.
If an item or piece of clothing is damaged, please return it to us regardless of what state it is in, as the chance of repairing it rather than replacing may reduce the amount that is deducted from your bond.
Returning of items, packaging, bubble wrap and boxes
Please return all items in original packaging, bubble wrap and boxes. Failing to do so will incur a fee that will be deducted from the bond. Any unrepairable damage to containers or boxes may also result in loss of bond. We understand that packaging can get damaged, but please return it regardless of its state.
Rescheduling and Cancellations
If the client wishes to cancel the hire order, deposits are non refundable as mentioned above.
We are happy to reschedule any bookings to another date if required so long as the items are not already in use on those particulate dates.
All items must be returned by due date as specified on order invoice unless prior arrangements have been made with Chinese Tea Ceremonies.
Late return fee will be deducted from bond ($10 per day ).
There maybe some flexibility with interstate hires.
Once items have been returned, we will contact you via email for your bank details to refund your bond.
Delivery and pick up options
Hire dresses may be shipped via AusPost at standard shipping rates if required.
All hire props, tea sets and decoration items are currently only available for pick up and drop off at our home studio located in Balwyn VIC.
Trying on of garments
We are primarily an online store/service however we do allow brides to try on our dresses at our home studio in Balwyn - please drop us a message in our contacts form or via email for more information