Service Area & Shipping

Hiring services are currently available only within Australia. We’re based in Melbourne and can ship dresses interstate for an additional shipping fee.
Please note: Due to logistics and packaging concerns, we are unable to hire large props and tea sets interstate.​

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Hire Period & Collection

The hire period is 4 to 5 days. Items can be picked up and returned at our studio in Wantirna, VIC, a few days before and after your hire dates.

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Security Bond

A security bond applies to all hired items and is refundable upon return, provided the items are in the same condition as when hired. Bond amounts vary depending on the number and type of items hired. 
 

Once all items are returned and inspected, we will contact you via email to arrange your bond refund.

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Any stains from food or drink that cannot be removed, as well as tears or rips that cannot be repaired, may result in a partial or full loss of the bond.

Please return all packaging materials, including bubble wrap and boxes. Failure to do so may lead to deductions from your bond.
 

All dresses are professionally dry-cleaned between hires, and the cleaning cost is included in the hire price. Due to the delicate nature of these garments, please do not attempt to clean them yourself, as this may result in partial or full loss of your bond.

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Loss or Damage

Please take care to prevent loss, theft, or damage to hired items. If such incidents occur, the bond will cover replacement costs. If replacement costs exceed the bond, you may receive an invoice for the remaining amount.

If an item is damaged, please return it regardless of condition - repairs may reduce bond deductions.

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Returning Items & Packaging

All items should be returned with their original packaging, including bubble wrap, boxes and garment bags. Failure to return packaging may incur fees deducted from your bond. We understand packaging can be damaged, but please return it regardless of condition.

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Rescheduling & Cancellations

Deposits are non-refundable.

We are happy to reschedule bookings to another date if the items are available.

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Late Returns

Items must be returned by the due date on your invoice unless prior arrangements are made.
Late returns incur a fee of $10 per day, deducted from your bond. Some flexibility may apply for interstate hires which will be discussed upon booking.

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Delivery & Pickup Options

Dresses may be shipped via AusPost at standard shipping rates.

Hire props, tea sets, and decorations are currently available for pickup and drop-off only at our Wantirna studio.

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Garment Fittings

Brides and grooms can try on dresses at our Wantirna studio by appointment. Please make an appointment here or contact us via email at info@chineseteaceremonies.com or our contact form.​