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CUSTOMER CARE

Our store is primarily online-based. We strive to provide the best possible service, but if you have any questions or concerns, please don’t hesitate to contact us at: info@chineseteaceremonies.com

PROCESSING TIMES

Please allow 3-5 business days for standard online orders to be processed before shipping. Special or made-to-order items may take 2-3 weeks to process.

SHIPPING POLICY

  • Standard delivery: 5-7 business days to metro areas (VIC, NSW, TAS) after dispatch.

  • Express delivery: 3-5 business days tro metro areas after dispatch.

  • We currently ship only within Australia.

  • Free pickup is available from our home studio in Wantirna, VIC. Simply select this option at checkout, and we’ll email you the address once your order is ready.

RETURN & EXCHANGE POLICY

We accept refunds or exchanges within 30 days of purchase, provided that returned items:

  • Are in their original condition and packaging, with tags attached

  • Have not been worn or used
     

Please note that Made-to-Order and Special Order items are non-refundable.
 

Return shipping costs are the responsibility of the customer. Alternatively, you may return items free of charge by dropping them off at our home studio in Wantirna, VIC.

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